Question 1

Is this the collar most used in Europe for professional dog training, working dogs, military, and police work? Can I use it for my dog too?

Accepted Answer

Yes, it is the collar most commonly used in Europe for professional dog training, working dogs, and by military and police forces due to its durability, precision, and high-quality design.

And yes, you can absolutely use it for your dog! It’s perfect for everyday use. Whether you're training, walking, or just out for a stroll, this collar combines professional-grade performance with comfort, making it ideal for your dog as well!

Question 2

Do you ship internationally?

Accepted Answer

We currently sell our products exclusively on Amazon, where you can enjoy international shipping options. Shipping times and fees will depend on your location, so be sure to check Amazon for details.

Question 3

Do you sell or support e-collars or shock collars?

Accepted Answer

At K9 Kray, we do not sell or support the use of e-collars or shock collars. We believe in humane, respectful training methods that build trust and communication. That’s why we offer high-quality correction collars that apply safe, gentle pressure — never pain.

Question 4

How do I choose the right size for my dog?

Accepted Answer

Use a soft measuring tape to measure around the top of your dog’s neck, just below the head and ears, where the collar should sit. Add about 1-2 inches for comfort. Compare the measurement to our size chart on each product page.

Question 5

What sizes are available for your collars and leashes?

Accepted Answer

We offer collars and leashes in multiple sizes to fit dogs of all breeds and ages. Please refer to our sizing guide under each product for detailed measurements and how to measure your dog’s neck correctly.

Question 6

I have a puppy/rescue dog that needs training and I am feel overwhelmed, where do I start?

Accepted Answer

You are doing so well and you should be happy to know that you are in the right place! It’s completely normal to feel overwhelmed and you’ve already taken the correct step by visiting our page. Start with the basics: our comfortable, well-fitted K9KRAY TRAINING COLLAR and K9KRAY LEASH. Use our popular KRAY BALL for play and training in a safe space, and enjoy some fun, bonding time with your dog. Establish a routine and be patient as your dog settles in.

If you need help with training, especially with puppies or rescues, don’t hesitate to contact us. Training can be tough, but we’re here to offer expert advice and support to help you and your dog thrive together! E-mail us: contact.k9kray@gmail.com

Question 7

Do you offer bulk or wholesale discounts?

Accepted Answer

Yes! If you're a K9-Unit, retailer, groomer, or dog trainer interested in purchasing in bulk, please email us at contact.k9kray@gmail.com to inquire about wholesale pricing.
Please include the following information in your inquiry:
Your business name
Type of business (e.g., pet store, online retailer, etc.)
Shipping location
Estimated order volume
Any other questions or requests for specific products
Phone: Your Wholesale Phone Number

Once we receive your inquiry, a member of our team will get back to you as soon as possible with the information you need to get started.

Question 8

Are your collars and leashes safe for puppies?

Accepted Answer

Yes! All of our products are designed to be lightweight and adjustable, making them perfect for puppies. You’ll find that every collar and leash in our store is suitable for your growing puppy.

Question 9

Do you offer matching sets of collars and leashes?

Accepted Answer

Yes! We have many matching collar and leash sets. Check out our Matching Sets Collection for stylish combinations.

Question 10

I have a working dog or a difficult dog that I haven’t been able to train successfully anywhere else. Can you help?

Accepted Answer

Yes, we can absolutely help! If you're struggling with a working dog or a dog with challenging behaviors that other trainers haven’t been able to work with, you’re in the right place. We specialize in training dogs that are hard to manage, including working breeds and dogs with past trauma or complex issues.
Our professional, educated and highly experienced trainers can provide personalized, professional training plans to address your dog's specific needs, helping you achieve real lasting results. Contact us today for expert guidance  at contact.k9kray@gmail.com 
We’re here to support you and your dog every step of the way!

Question 11

My dog is reactive. Can you help?

Accepted Answer

First, you need the right gear to train your reactive dog effectively. Our K9KRAY collars and leashes are designed for precise control and comfort, making them ideal for managing reactive behavior. These durable, adjustable tools help you maintain better control during training, ensuring both you and your dog are safe and confident.

In addition to the right gear, our expert trainers specialize in working with reactive dogs. We’ll create a personalized training plan to help with issues like leash reactivity, fear-based aggression, and socialization struggles. With the right gear and guidance, we can help your dog make lasting progress!
Contact us today to start your training journey at contact.k9kray@gmail.com

FAQ

Frequently asked questions